Version of 14 September 2026 · ref. 2026-09-14
These terms apply to every order placed on eolamonaco.com (click & collect or delivery) with SARL EOLA DAYA, 11 Place d'Armes, 98000 Monaco, tel. +33 6 70 17 96 51, contact@eolamonaco.com. By confirming payment, you accept them.
You build your cart from the menu, choose a mode (click & collect or delivery), a day and a time slot, then enter your details. The summary shows the items, the total and, where applicable, the delivery fee before payment. The order is only final once payment is accepted: you then receive a confirmation email with the order number and the planned time.
Dishes are prepared on the day; some ingredients may run out during the day: the site flags this before payment and will not let you order a sold-out item.
Prices are shown in euros, all taxes included. Payment is made online, in full, when ordering:
Until payment is accepted, no order is registered for the kitchen and no time slot is held beyond a few minutes.
Your order awaits you at the restaurant (11 Place d'Armes, 98000 Monaco) at the chosen time slot, or "as soon as possible" for drinks only. It is kept until closing time that day; these are fresh products prepared for you: an uncollected order is neither kept beyond that nor refunded.
Delivery area: Monaco and immediate surroundings. Delivery fee: €1.50, shown before payment. Deliveries take place from 11:00–14:00, at the time shown on your confirmation, to the address you entered (please give floor, door code, building). Some products prepared in a cup (coffees, lattes…) are click & collect only.
If nobody can receive the order and you cannot be reached on the number provided, it is brought back to the restaurant where you can collect it until closing time that day, without refund.
You can cancel your order as long as its preparation has not started, and at the latest 30 minutes before the chosen time, by calling us on +33 6 70 17 96 51 or writing to contact@eolamonaco.com with your order number. It is then refunded in full to the payment method used (card: a few days depending on your bank; Carlo: credited back to your Carlo account).
As these are perishable goods prepared to order, no right of withdrawal applies; no cancellation is possible once preparation has started or the time has passed.
If Eola cannot fulfil the order (missing ingredient, unexpected closure), we let you know and refund you in full, or offer a replacement with your agreement. For any complaint about an order received, write to us within 24 hours with the order number: we find a solution case by case.
Mandatory allergens are listed on every product in the menu. In case of severe allergy, contact us before ordering (see also the legal notice).
Your data is used only to prepare, deliver and track your order (see the privacy policy). Clicking "Pay" constitutes acceptance of these terms: the accepted version, timestamp and IP address are kept with the order, as proof in case a payment is disputed.
These terms are governed by the law of Monaco. In case of difficulty, write to us first at contact@eolamonaco.com: we always favour an amicable solution. Failing that, the courts of the Principality of Monaco have jurisdiction.